http://www.qualifiedremodeler.com/interactive/2006/09/12/2006-top-500-stars-earning-customers-for-life/ Welcome to Market Memo, your source for current trends, notes, and analysis of the U.S. remodeling market. Wed, 20 Aug 2008 16:26:06 +0000 http://wordpress.org/?v=2.3.3 http://www.qualifiedremodeler.com/interactive/2006/09/12/2006-top-500-stars-earning-customers-for-life/#comment-85 Michael McCutcheon Fri, 15 Sep 2006 17:29:33 +0000 http://www.qualifiedremodeler.com/interactive/2006/09/12/2006-top-500-stars-earning-customers-for-life/#comment-85 Good point! As another QR Top 500 company, we agree that referrals is THE BEST source of leads. Typically 40% of our business is repeat clients, 10% is their friends, 40% are professional referrals (designers, subs, suppliers). Only 10% is truly "new" business generated from job signs, PR, etc. That tells me that 90% of our business is generated from our reputation, which we work very hard to protect. Good point! As another QR Top 500 company, we agree that referrals is THE BEST source of leads. Typically 40% of our business is repeat clients, 10% is their friends, 40% are professional referrals (designers, subs, suppliers). Only 10% is truly “new” business generated from job signs, PR, etc. That tells me that 90% of our business is generated from our reputation, which we work very hard to protect.

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