180 Contractors

by Emily Blackburn

Waterford, Mich.
GQ All-time Recommend Rate: 100%
GQ 2022 Recommend Rate:
Number of Jobs in 2022:
Type of Firm: 
Home improvement/Replacement, Other: Roofing, Siding, Window, Gutter, Replacement Company
Kenny Locatelli

QR: Your team was able to achieve high rates of customer satisfaction during the pandemic, a time of greater scrutiny because clients were at home more. There were also supply-chain delays. What measures did your firm take to maintain client satisfaction?

We ramped up our use of technology to more effectively communicate. Almost everything in life, and especially in construction, revolved around effective and frequent communication. Whether it was zoom presentations for our homeowner sales or online ordering with our distributors to provide more efficient and specific delivery times for homeowners.

QR: Firms with happier employees have higher levels of customer satisfaction. What are the top ways you are able to keep your employees happy and satisfied?

We believe the core of our business is our employees and the employee’s happiness level. Instead of being a roofing or siding company, we are a service company. We service homeowners and offer a concierge service by selling our experienced, trained, and caring team of experts that eager to make a difference.

QR:Purpose driven” companies, those that exist to effect change or take action on something bigger than their products or services, attract a younger, higher skilled employees who tend to be more engaged workers. Some firms connect their “purpose” to a written mission statement. Do you operate a purpose-driven organization? And in what ways does your firm extend itself to outside causes.

We absolutely operate a purpose-driven organization. Putting up and installing high quality products is a bi product that is created from a service based mission. Every person at this company is driven to serve by performing high quality installations through EXTRAordinary service.

Related Posts

Leave a Comment

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Accept Read More