180 Contractors

by Emily Blackburn
CEO Kenny Locatell

Detroit, Mich.
GQ All-time Recommend Rate: 100%
GQ 2021 Recommend Rate: 100%
Number of Jobs in 2021: 210
Type of Firm: Home improvement/Replacement
CEO: Kenny Locatelli

Business technology and business software are offering new ways for remodelers and home improvement professionals to improve client experience and customer satisfaction. In what ways are you using software or technology to improve client experience?:

We rely on software on every front to improve customer experience. From satellite measurements and digital quoting, to customer relation management and satisfaction software like guild-quality help make sure we put our focus on areas that our clients think is best

Rising costs for labor and building materials along with higher inflation on everything else is forcing remodelers and home pros to raise prices dramatically. Tell us about the most effective ways you are passing along these rising prices to your clients?:

We get increase notices from our manufactures ahead of time and we set our quote pricing off of that. Once a increase is announced our price reflects that specific increase going forward. When someone signs with us we lock their price until work is complete. Luckily were able to do that with the fast turnaround times in roofing and siding

Supply shortages have required you to ask clients to go back and pick another finish or building material. What are your tips for handing these product trade-off conversations?:

Frequent communication and responsiveness is key. We’re not the only industry struggling with supplies so we’ve seen a lot of accommodation and understanding from homeowners. We use software like hover to make cold decisions easier when they need to be changed.

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