Prescott Valley, Ariz.
GQ All-time Recommend Rate: 95
GQ 2021 Recommend Rate: 100
Number of Jobs in 2019: 62
Type of Firm: Full-service Remodeler
CEO: Christopher Hartman
Business technology and business software are offering new ways for remodelers and home improvement professionals to improve client experience and customer satisfaction. In what ways are you using software or technology to improve client experience?:
We utilize organization system and scheduling apps so that all Able & Ready employees and our subcontractors weather they are in the office or out in the field to verify client and project information, and be notified of any changes. This allows us to better communicate with our clients on a daily basis of anything pertaining to their project. Communication is the key to success.
Rising costs for labor and building materials along with higher inflation on everything else is forcing remodelers and home pros to raise prices dramatically. Tell us about the most effective ways you are passing along these rising prices to your clients?:
Able & Ready’s goal is always to provide the highest quality job we can in the most economic way we can. We like to provide a service not a job. We take the time to educate our consumers on the economics of our industry. In order to keep the quality staff we have and keep them working. We work with our clients on helping them select and purchase most of the finish materials them selves. This is a big cost savings for our clients and a big cost and labor savings for Able & Ready as well. It helps absorb at least 20% of the inflation number. So Able & Ready can continue to provide a service not just another job.
Supply shortages have required you to ask clients to go back and pick another finish or building material. What are your tips for handing these product trade-off conversations?:
Setting expectations and education is key. From the first meeting with a new client its all about setting expectations and educating them on the potential issues that could arise with materials and or labor. If a client is designing their space with materials that could be an issue, we let them know of potential lead times and what happens if that material arrives damaged, also how that can delay the start of their job. If and when these issues arise we find most people are receptive to the bad news. There typical response is “ Well you did tell us this could happen” Then we work together to be part of a solution and get out of the problem together as a team.