ADR Builders

by Emily Blackburn

CEO Bret Stokes

Lutherville-Timonium, Maryland
www.adrbuilders.com

GQ All-time Recommend Rate: 100%
GQ 2020 Recommend Rate: 100%
Number of Jobs in 2020: 50
Type of Firm: Design/Build
CEO: Bret Stokes

1. Demand for services is stronger than ever. Supply delays are widespread. Building product prices are rising. Please name the concrete steps you take to keep customers satisfied as timelines and prices are fluctuating?

Constant communication and straight forward, transparent pricing.

2. A good remodeling or home improvement firm knows the limits of its capabilities to take on additional work. What do/would you communicate to clients when you cannot handle their job and must decline their inquiry?

Fill them in on our schedule and workflow and offer to reconvene in the future.

3. During busy times like these, operational adjustments are needed in order to take on more work, often with the same level of staffing. What steps have you taken to ensure a quality experience despite the added workloads for your team?

Expanding roles of office staff to stay ahead of any onsite delays.

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