Advance Design Studio
GQ All-time Recommend Rate: 93%
GQ 2020 Recommend Rate: 100%
Number of Jobs in 2020: 211
Type of Firm: Design/Build, Full-service Remodeler
CEO: Todd Jurs
1. Demand for services is stronger than ever. Supply delays are widespread. Building product prices are rising. Please name the concrete steps you take to keep customers satisfied as timelines and prices are fluctuating?
Despite the demand, all our projects will continue to experience “Common Sense Remodeling”; a careful step-by-step process that begins with cost analysis and design and completes with a carefully executed project plan, as we always have.
We are putting projects on our field calendar as soon as possible – as we receive confirmation of permitting and confirmation of shipping dates for product in the order they come in. This is the most expeditious way we can accurately predict start dates for projects at this time.
We are transparent and communicative with clients from the very beginning, sharing updates to industry fluctuations and what that could mean for their particular project, so we can make informed decisions together and our clients experience as much stability and consistency as possible for.
2. A good remodeling or home improvement firm knows the limits of its capabilities to take on additional work. What do/would you communicate to clients when you cannot handle their job and must decline their inquiry?
The most common reason we cannot take on a project in our service area is due to our current timelines for projects not meeting the homeowners’ requirements. Many inquirers come in expecting start dates reasonable for the average light season, but impossible while we experience these unprecedented delays and high demand.
What we can ask clients for is their patience and understanding. Our team is working overtime unlike never before, killing it on every front to do what they do, as best as they can – for you. Please give us grace as we do everything we can to produce every project as if it is our only project during this challenging time. We will get you started, we will get you finished, and it will be awesome when it is complete!
3. During busy times like these, operational adjustments are needed in order to take on more work, often with the same level of staffing. What steps have you taken to ensure a quality experience despite the added workloads for your team?
Our most talented people in the studio and the field are our leaders. A close-knit core of talented and experienced people that care deeply about what they do. Their jobs have become even much more demanding; as of late, they are tasked with running projects and spinning more plates, but also in mentoring more closely the younger staff who in many cases require even more training than in years past.
Our values and our process stands firm. As a team we work together, communicate even more often, take care to balance workloads, ensure clients are ALWAYS in the best care, and support each other whenever and however we can.