GQ All-time Recommend Rate: 100%
GQ 2021 Recommend Rate: 100%
Number of Jobs in 2021: 35
Type of Firm: Home improvement/Replacement
CEO: Barry Campbell
Business technology and business software are offering new ways for remodelers and home improvement professionals to improve client experience and customer satisfaction. In what ways are you using software or technology to improve client experience?:
Using Zoom calls for contactless initial meetings. Also Salesforce for tracking all clients, measurements of their properties, etc.
Rising costs for labor and building materials along with higher inflation on everything else is forcing remodelers and home pros to raise prices dramatically. Tell us about the most effective ways you are passing along these rising prices to your clients?:
We have had to relook at our pricing structure to bid the jobs and get the clients the best pricing.
Supply shortages have required you to ask clients to go back and pick another finish or building material. What are your tips for handing these product trade-off conversations?:
Just being honest to the timelines if something is delayed, example windows and such that would slow up the initial remediation process.