Saint Louis, MO
GQ All-time Recommend Rate: 88.94
GQ 2019 Recommend Rate: 95
Number of Jobs in 2019: 130
Type of Firm: Full-service Remodeler
CEO: Ted O’Toole
The COVID-19 pandemic changed homeowner interactions. What measures do you use to signal an extra level of care when working in or around a client’s home?
Clients were given the option of entirely virtual meetings over GoToMeeting or in their front yard with at least 6 feet between them and the salesperson. Architects showed plans and designs in virtual remote meetings. Carpenters and laborers scheduled times with the homeowner to only be on site when the owner was not present, to help with social distancing. All other employees were encouraged to work from home and come into the office as little as possible. Remote access to their office computers, public server and phones were established.
Seamless communication technology is now both necessary and expected. How have you used new technology platforms to promote better customer communication and satisfaction?
Clients were given the option of entirely virtual meetings over GoToMeeting or in their front yard with at least 6 feet between them and the salesperson. Architects showed plans and designs in virtual remote meetings.
What was your message to clients with projects in progress in order to keep them happy and satisfied during the uncertainty of the stay-at-home period?
This was the text from our main emails to our clients and new prospects after the switch:
“Stay Where You Are…Have The Home of Your Dreams!”
That has always been our slogan, and we want you to know that it still applies today. During these difficult and challenging times, we’re here for you. Don’t let “Stay At Home” keep you from maintaining and enjoying your home!
We’re still fully operating and ready to help you with any home improvement project you might have, all while you stay in the comfort of your own home. What better time to start your project than now?
Call to hear about the Social Distancing options we offer so we can get your project started today.
Our Professional Project Consultants and Carpenters will utilize social distancing techniques to handle your installations with minimal in-person contact needed.