GQ All-time Recommend Rate: 98%
GQ 2021 Recommend Rate: 100%
Number of Jobs in 2021: 12
Type of Firm: Home improvement/Replacement
CEO: J. Allen Patterson, Chuck Waddell Director of Renovations Division (interviewed)
With the use of BuilderTrend, we are raising the level of overall communication on progress with current images, real time change orders and schedules edits. Some of the most positive feedback we get is that the information is retrieved by clients and not force fed via email. it is very organized and thread-based.
Sales coming in through the technology of BuilderTrend has been an improvement. Used as a CRM, lead times, detailed info and reminders to follow-up can be more easily tracked and directly effect our bottom line.
Our remodeling division has an average of active leads 30 or contracted jobs. We build approx. 50 custom homes per year, and complete 12 full service renovations per year. All are over $100k.
Rising costs for labor and building materials along with higher inflation on everything else is forcing remodelers and home pros to raise prices dramatically. Tell us about the most effective ways you are passing along these rising prices to your clients?:
Current and accurate pricing using cost plus and traditional contract pricing has worked well for being flexible for our clients. Real time estimating has become vital to accuracy. We use true bids on every estimate to ensure clarity and accurate pricing. This allows transparency to our clients that very well received.
Supply shortages have required you to ask clients to go back and pick another finish or building material. What are your tips for handing these product trade-off conversations?:
Whether a product or finish discontinued or unavailable, we collaborate with trusted supply partners that can help advise our clients on alternatives with put comprising price ands schedule. Our selections team watches for upcoming shortages or industry reports to ensure our clients stay on track.
Additionally, honest and upfront communication prior to and throughout a project. Trust timeless brands, avoid if possible long lead items unless it’s a clients top priority in their build. Example: a Lacanche Range with a 30 week lead time – we would then back the schedule out based on the longest lead item with an appropriate cushion built in.