Madison, Wis.
designbuildmadison.com
GQ All-time Recommend Rate: 98%
GQ 2022 Recommend Rate: 95%
Number of Jobs in 2022: 10
Type of Firm: Design/Build
CEO: Melinda Monroe, Aaron Monroe
QR: Your team was able to achieve high rates of customer satisfaction during the pandemic, a time of greater scrutiny because clients were at home more. There were also supply-chain delays. What measures did your firm take to maintain client satisfaction?
To ensure sustained operations during these challenging times, our business strategy revolved around effective communication both internally and externally. We maintained a high level of transparency with clients to manage their expectations. In addition, we worked to ensure a comfortable work environment by introducing various safety protocols while allowing employees to work remotely through virtual tools. We held virtual meetings with colleagues and clients and kept everyone informed about potential delays due to supply chain disruptions. To provide the best possible service for our customers, cleanliness and strict job site management were also prioritized.
QR: Firms with happier employees have higher levels of customer satisfaction. What are the top ways you are able to keep your employees happy and satisfied?
At our company, it’s our mission to ensure a high level of employee satisfaction. To do this, we facilitate communication between team members through regular one-on-one conversations and organized company events. Through these opportunities, we develop strong connections between employees and encourage unity. Every month, our staff gathers for meetings in which they discuss plans and reflect on triumphs; also, those meetings also provide the time for meaningful interactions with each staff member. Additionally, we’re devoted to fostering a sense of community through planned activities where family and friends can take part as well as corporate functions that bring everyone together outside the office walls. By utilizing these strategies, fantastic results are archived while cultivating satisfactory work conditions.
QR: “Purpose driven” companies, those that exist to effect change or take action on something bigger than their products or services, attract a younger, higher skilled employees who tend to be more engaged workers. Some firms connect their “purpose” to a written mission statement. Do you operate a purpose-driven organization? And in what ways does your firm extend itself to outside causes.
Our company’s mission is to provide high-quality, efficient construction services through our unique Design-Build process. This process emphasizes environmental sustainability, superior components, and timely completion dates. We strive to create spaces with enriching qualities that will bring value to our clients. Also extremely important to us are the values of honesty, dependability, and a relentless drive for excellence. Our team cares deeply about the impact we have on everyone involved in the project—clients, staff members, vendors, contractors, neighbors and the community at large—and we take pride in celebrating successes together.