GQ All-time Recommend Rate: 99.51
GQ 2019 Recommend Rate: 100
Number of Jobs in 2019: 30
Type of Firm: Full-service Remodeler
CEO: Brandon Bailey
The COVID-19 pandemic changed homeowner interactions. What measures do you use to signal an extra level of care when working in or around a client’s home?
We immediately implemented zoom calls for our sales and design teams to limit client interaction. The production team started filling out a daily checklist for jobsite cleanliness and had all the cleaning tools onsite and available. The team wore masks when appropriate and we tried to limit the jobsites to one trade at a time.
Seamless communication technology is now both necessary and expected. How have you used new technology platforms to promote better customer communication and satisfaction?
We have long been using Buildertrend to communicate with our clients. We have actually had a lot of success now using virtual meetings to better interface with our sub-contractors and suppliers. Using Zoom to share screens allow us to talk through jobs on the design end without the face to face contact and drive time that was often necessary to go over projects.
Trade walks at the house will never go away, but we can get better preliminary pricing earlier in the design process using this technology to increase the likelihood that our preliminary numbers are accurate.
What was your message to clients with projects in progress in order to keep them happy and satisfied during the uncertainty of the stay-at-home period?
We had a requirement that clients, our employees and sub-contractors had to feel safe on the jobsite or else we wouldn’t move forward with the project. We were fortunate that our industry was considered “essential” which allowed our jobs to continue which kept us from having to layoff employees.