GQ All-time Recommend Rate: 94%
GQ 2022 Recommend Rate: 99%
Number of Jobs in 2022: 155
Type of Firm: Other: Bath and Shower Remodeling Specialist
CEO: Todd Berdit
QR: Your team was able to achieve high rates of customer satisfaction during the pandemic, a time of greater scrutiny because clients were at home more. There were also supply-chain delays. What measures did your firm take to maintain client satisfaction?
We manufacture and install our own products, so we never rely on third party suppliers. This reduces our working time from demo to completion, and essentially eliminates any possible delays. This is a distinct advantage for us over competitors that typically perform the demo before they measure and order product from third party sources. we overcame this early in the pandemic era and never looked back.
QR: Firms with happier employees have higher levels of customer satisfaction. What are the top ways you are able to keep your employees happy and satisfied?
I give my team authority to run their respective departments and frequently seek their creative input regarding current and future projects. I also believe regular PTO is important, and it never requires a request from the team member. If they need a day, they take a day. Bonus money and incentives are also an important part of our culture.
QR: “Purpose driven” companies, those that exist to effect change or take action on something bigger than their products or services, attract a younger, higher skilled employees who tend to be more engaged workers. Some firms connect their “purpose” to a written mission statement. Do you operate a purpose-driven organization? And in what ways does your firm extend itself to outside causes.
The mission for everyone in this organization is to operate with integrity and transparency when informing our potential clients, charge a fair price for our products & services, and deliver a better overall experience for our customers.
Regarding outside missions, we support local non-profit organizations that work with at-risk senior citizens and disadvantaged teens. It’s important to care for our elders, and support the next generation. We’ve been able to raise awareness for both of these important groups in our communities.