Baxter Construction

by Emily Blackburn
Jim Baxter

Hopewell, NJ
baxterconstruction.com
GQ All-time Recommend Rate: 97%
GQ 2021 Recommend Rate: 100%
Number of Jobs in 2021: 40
Type of Firm: Full-service Remodeler
CEO: Jim Baxter

Business technology and business software are offering new ways for remodelers and home improvement professionals to improve client experience and customer satisfaction. In what ways are you using software or technology to improve client experience?:

A. Using cloud based one note to provide links to large files containing images and documents, tailored specifically to clients proposed project.
B. Internet based virtual meetings & presentations when in person is not feasible.
C. Utilize design based software to produce drawings, renderings and in house plans for clients.

Rising costs for labor and building materials along with higher inflation on everything else is forcing remodelers and home pros to raise prices dramatically. Tell us about the most effective ways you are passing along these rising prices to your clients?:

A. Communication “early on” with clients about material costs that are likely to change or are volatile.
B. Include reminder about material costs on proposals and contracts.
*Due to the pandemic, our suppliers and subcontractors are experiencing significant supply chain delays. Lead times are considerably longer than in the past and may be delayed without notice.
** Material quotes for framing lumber, trim and other items are noted as cost placeholders until order confirmation quote is received.

Supply shortages have required you to ask clients to go back and pick another finish or building material. What are your tips for handing these product trade-off conversations?:

A. Whenever possible order early.
B. When selecting alternate products, finishes or materials choose top quality, the change will be easier to accept.

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