Beantown Home Improvements, Inc.

by Emily Blackburn

Middleboro, Mass.
GQ All-time Recommend Rate: 99%
GQ 2022 Recommend Rate:
Number of Jobs in 2022:
Type of Firm: 
Home improvement/Replacement, Other: Roofing, Skylights, Siding, Windows, Doors, Decks, Gutters
James DelPrete

QR: Your team was able to achieve high rates of customer satisfaction during the pandemic, a time of greater scrutiny because clients were at home more. There were also supply-chain delays. What measures did your firm take to maintain client satisfaction?

We were simply up front and honest with everyone regarding our lead times, materials delays and simply under promised and over delivered.

QR: Firms with happier employees have higher levels of customer satisfaction. What are the top ways you are able to keep your employees happy and satisfied?

Happy and satisfied. We do quite a few things during the year together such as fishing, sailing, white water rafting and even a company trip at year end.

QR:Purpose driven” companies, those that exist to effect change or take action on something bigger than their products or services, attract a younger, higher skilled employees who tend to be more engaged workers. Some firms connect their “purpose” to a written mission statement. Do you operate a purpose-driven organization? And in what ways does your firm extend itself to outside causes.

Out motto is simple: “We offer Quality Home Improvements that We Stand Behind, Without The BS” and our company is built upon six core principles: Honesty, Integrity, Transparency, Communication, Quality, and Follow Through.

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