Bellweather Design-Build

by Emily Blackburn

Will Giesey

Philadelphia, PA
bellweatherdesignbuild.com
GQ All-time Recommend Rate: 98%
GQ 2020 Recommend Rate: 100%
Number of Jobs in 2020: 10
Type of Firm: Design/Build
CEO: Will Giesey, Joey Willhite

1. Demand for services is stronger than ever. Supply delays are widespread. Building product prices are rising. Please name the concrete steps you take to keep customers satisfied as timelines and prices are fluctuating?

In the past year, the construction industry has seen so much change but Bellweather has stayed true to our core values. One of them being communication. While there was much uncertainty in what was to come after the pandemic hit, we relied on our solid communication to help push us through. From up-front conversations about pricing and being candid about scheduling issues, our clients were extremely accommodating during these times. As trusted advisors, it was (and is) our obligation to be keep the client updated about pricing and scheduling throughout the process (from the Initial Design Agreement up to and through our Construction Agreement). In some cases, pricing and budgets were higher than expected, but our design and construction teams were able to give clients options, ideas and solutions about how they can reduce their budget by picking new selections or reducing scope.

2. A good remodeling or home improvement firm knows the limits of its capabilities to take on additional work. What do/would you communicate to clients when you cannot handle their job and must decline their inquiry?

For the clients that fit our project scope and requirements, we would simply be honest and realistic with our timeframes. Our (ideal) clients are willing to wait to work with someone they trust.

As for the clients that might not meet our project scope and requirements, we act as their trusted advisor (even when you know that we cant solve their immediate problems). It only takes a few minutes to help send them in the right direction – even if that means introducing them to a competitor.

3. During busy times like these, operational adjustments are needed in order to take on more work, often with the same level of staffing. What steps have you taken to ensure a quality experience despite the added workloads for your team?

We relied on operational efficiency. Our department managers would try to divide tasks among the team members who best can handle them. We trusted and relied on those specific team members to determine how/when to spend time on certain things and when to make a wise decision to not over invest your time if it’s not crucial

In addition, we prefer to stay within conservative growth targets because we understand the irreparable damage that can be done to external and internal stakeholders when we become overcommitted and when growth is unchecked by the partners.

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