Bennett Builders & Remodelers

by Emily Blackburn

Westlake, Ohio
GQ All-time Recommend Rate: 97%
GQ 2022 Recommend Rate:
Number of Jobs in 2022:
Type of Firm: 
Design/Build, Full-service Remodeler
Terry Bennett, Dan Bennett

QR: Your team was able to achieve high rates of customer satisfaction during the pandemic, a time of greater scrutiny because clients were at home more. There were also supply-chain delays. What measures did your firm take to maintain client satisfaction?

We have a thorough Pre-Construction Checklist we review with our clients at our Pre-Construction Meeting. This helps us reaffirm any hot-button items for the client and sets expectation levels for both sides from the start, getting everyone on the same page as we start each project. We try to minimize lead times by getting orders in prior to the project starting, and if any product delay is known, we try to find a comparable alternative that will keep the project timeline intact.

QR: Firms with happier employees have higher levels of customer satisfaction. What are the top ways you are able to keep your employees happy and satisfied?

While we have been able to build and retain a great team. This year we celebrated three staff members’ ten-year anniversaries.  We have quarterly socials to gather outside the workplace and “get to know” everyone a bit better, ranging from happy hours to support local, homegrown establishments, to golf outings, to bowling and more.

QR:Purpose driven” companies, those that exist to effect change or take action on something bigger than their products or services, attract a younger, higher skilled employees who tend to be more engaged workers. Some firms connect their “purpose” to a written mission statement. Do you operate a purpose-driven organization? And in what ways does your firm extend itself to outside causes.

This year we established both a company Mission Statement and a set of Core Values.  This allowed us to put pen to paper, so to speak, to tell who we are and what our purpose is as a company.  This has been well received by our staff, our trade contractors and suppliers, and our clients.

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