BH Design + Build
GQ All-time Recommend Rate: 100%
GQ 2020 Recommend Rate: 100%
Number of Jobs in 2020: 13
Type of Firm: Design/Build
CEO: Ben Horning, Brock Garber
1. Demand for services is stronger than ever. Supply delays are widespread. Building product prices are rising. Please name the concrete steps you take to keep customers satisfied as timelines and prices are fluctuating?
We provide constant communication with our clients by making weekly phone calls. We also benefit from keeping a backlog which allows us ample time to prepare for each job including sourcing materials at the best possible prices prior to beginning their project.
2. A good remodeling or home improvement firm knows the limits of its capabilities to take on additional work. What do/would you communicate to clients when you cannot handle their job and must decline their inquiry?
We rarely turn a potential client away. Instead, we communicate to them that we have a backlog for a reason and that is to be completely prepared before beginning their project. If they are willing to wait for us, it is most likely going to be a great working relationship overall.
3. During busy times like these, operational adjustments are needed in order to take on more work, often with the same level of staffing. What steps have you taken to ensure a quality experience despite the added workloads for your team?
Once again, having a backlog of projects allows us to provide a steady workload rather than adding more pressure to our team. We strive to provide an organized, process-oriented experience not only to our clients but our team members too.