Bowers Design Build

by Emily Blackburn
Bruce Bowers
John Coburn

McLean, Va.
GQ All-time Recommend Rate: 100%
GQ 2021 Recommend Rate: 100%
Number of Jobs in 2021: 12
Type of Firm: Design/Build
CEO: Bruce Bowers, John Coburn

Business technology and business software are offering new ways for remodelers and home improvement professionals to improve client experience and customer satisfaction. In what ways are you using software or technology to improve client experience?:

We use Builder Trend for our client relationship management tool. It is our signature platform used by all 26 employees (designers and construction experts) in our niche firm to manage an exception client experience.

Our signature design software is REVIT. REVIT is the most robust 3D design tool that helps clients envision their renovated home inside and outside. REVIT also allows us to perform sun studies to demonstrate to client the sun orientation for their home and make more sound decisions.

Quick Books, PlanSwift and Microsoft 365 Suite, round out our software tool box for a seamless client experience.

Rising costs for labor and building materials along with higher inflation on everything else is forcing remodelers and home pros to raise prices dramatically. Tell us about the most effective ways you are passing along these rising prices to your clients?:

Clients recognize that costs are rising, but education on cost/benefit is the key in helping clients manage their budget. The value add to our design/build business model is that we present costs at every step of design so that clients can make decisions on the best designs to maximize their budget, how they want to invest their money and which features will bring them the most utilization. These transparent, detailed conversations about cost as it relates to the specific design, scope and specifications puts clients in the driver seat to make smart decision that are right for them.

Supply shortages have required you to ask clients to go back and pick another finish or building material. What are your tips for handing these product trade-off conversations?:

Clients are fully aware of the pandemic induced supply chain issues, not only in our industry, but in every aspect of their day to day lives. Our product selection process is completed during the design phase of the process, well before construction. We have built in the long lead times into our schedule so that we avoid having to ask clients to pick another product to the greatest extent possible. We never ask a client to accept a “lesser than” product. If anything, we’ll buy the available product and install it so that client can have the functionality they need and then come back and replace it with the one they really wanted when it is available. Our clients have appreciated our above and beyond efforts to secure the products they really need or want.

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