Breyer Construction & Landscape, LLC
GQ All-time Recommend Rate: 93%
GQ 2020 Recommend Rate: 93%
Number of Jobs in 2020: 100
Type of Firm: Full-service Remodeler
CEO: Matthew Breyer
1. Demand for services is stronger than ever. Supply delays are widespread. Building product prices are rising. Please name the concrete steps you take to keep customers satisfied as timelines and prices are fluctuating?
The Breyer team understands there is not a perfect solution, or a one solution fits all scenario because each of our client’s expectations, tolerance levels and education in the construction field is very different. Across the board, we have significantly increased communication from our design team to our clients, after the sale of a project and before construction begins. This helps to reinforce our partnership with our clients and increase the involvement of the designer during the construction build. This level of involvement helps maintain clarity among our team and clients, as we continue to see extended lead times in materials and production schedules. We have also made the decision to hold any contracted price and absorb fluctuating material cost, internally. We have been doing this for 20 years and it has helped to reinforce our local reputation.
2. A good remodeling or home improvement firm knows the limits of its capabilities to take on additional work. What do/would you communicate to clients when you cannot handle their job and must decline their inquiry?
The Breyer team prides themselves on communication with our clients and prospects. In an effort to best serve them, we have a conversation regarding project details and basic expectations of timeline during our first interaction and before we set-up a consultation with our design team. This allow us to gain a better understanding of their project goals and to decide if we are the right partner for them. If we determine we are not the right partner for their project, we will provide them with a better referral, whenever possible.
3. During busy times like these, operational adjustments are needed in order to take on more work, often with the same level of staffing. What steps have you taken to ensure a quality experience despite the added workloads for your team?
This has been the Breyer team’s greatest challenge during these times. Our team members have all felt the same uncertainty and stress of the last year, just as our communities have felt, all while keeping up with the demand, tolerance levels, unavailable products, and rising costs. The owner of Breyer Construction has made the decision to work full time in the field to help support our field staff as best as possible. In addition, we encourage our project designers to increase the communication with other team members. This ensures our internal communication flow continues to be strong, supports an “all hands on deck” approach to solving problems and keeps projects moving in a positive direction.