GQ All-time Recommend Rate: 99%
GQ 2022 Recommend Rate: 99%
Number of Jobs in 2022: 154
Type of Firm: Home improvement/Replacement
CEO: Brian Buresh
QR: Your team was able to achieve high rates of customer satisfaction during the pandemic, a time of greater scrutiny because clients were at home more. There were also supply-chain delays. What measures did your firm take to maintain client satisfaction?
During the pandemic, we offered contactless and virtual appointments for those who didn’t want face to face interaction. We had supply chain issues with our window business however, we added more communication to keep in constant contact with our clients about expectations.
QR: Firms with happier employees have higher levels of customer satisfaction. What are the top ways you are able to keep your employees happy and satisfied?
Employees at Buresh Home Solutions, Inc are generally happy employees! Each person is aware that they will be held to a higher standard than other companies and knows exactly what is expected of them. They are treated respectfully, rewarded when jobs go smoothly and see that there’s growth opportunities as we continue to expand. As a team, they work well together, celebrate accomplishments, and genuinely appreciate one another.
QR: “Purpose driven” companies, those that exist to effect change or take action on something bigger than their products or services, attract a younger, higher skilled employees who tend to be more engaged workers. Some firms connect their “purpose” to a written mission statement. Do you operate a purpose-driven organization? And in what ways does your firm extend itself to outside causes.
Our organization is purpose-driven in multiple ways. One in which we donate a percentage of profits to a different charity each month. Each charity is chosen by taking input from customers and employees. We also donate the construction of a shed each year to the American Heart Association’s auction as well. All labor and materials are paid for by us with some help from our vendors at times. Giving back is something we strongly believe in at Buresh Home Solutions and nearly every employee is involved in some way. Anytime a customer gives positive feedback about our employees we share it with them so they know what an impact they’re making with our clients and how important it is and how valued they are.