BWB Builders Inc.

by Emily Blackburn
Humberto Barrios

San Jose, Calif.
GQ All-time Recommend Rate: 100%
GQ 2021 Recommend Rate: 100%
Number of Jobs in 2021: 12
Type of Firm: Full-service Remodeler
CEO: Humberto Barrios

Business technology and business software are offering new ways for remodelers and home improvement professionals to improve client experience and customer satisfaction. In what ways are you using software or technology to improve client experience?:

We are using technology to better connect our employees and clients to allow a smooth flow of information and keep everyone on the same page.

Rising costs for labor and building materials along with higher inflation on everything else is forcing remodelers and home pros to raise prices dramatically. Tell us about the most effective ways you are passing along these rising prices to your clients?:

We are keeping our clients informed of the ever changing conditions and working with our suppliers to make the best choices for our clients.

Supply shortages have required you to ask clients to go back and pick another finish or building material. What are your tips for handing these product trade-off conversations?:

When clients are faced with a long lead time on a product, they consider if their time is more valuable or if they are willing to wait for the product they really want.

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