BWB Builders, Inc.

by Emily Blackburn

Elfego Humberto Barrios

San Jose, Calif.
www.bnwbuild.com
GQ All-time Recommend Rate: 100%
GQ 2020 Recommend Rate: 100%
Number of Jobs in 2020: 7
Type of Firm: Full-service Remodeler
CEO: Elfego Humberto Barrios

1. Demand for services is stronger than ever. Supply delays are widespread. Building product prices are rising. Please name the concrete steps you take to keep customers satisfied as timelines and prices are fluctuating?

  • Be transparent
  • Set the right expectations
  • Keep good communication
  • Order materials before the start of project if possible
  • Run a good schedule with milestones

2. A good remodeling or home improvement firm knows the limits of its capabilities to take on additional work. What do/would you communicate to clients when you cannot handle their job and must decline their inquiry?

  • Always stay positive and provide a date of when the project can fit our schedule
  • Recommend other companies”

3. During busy times like these, operational adjustments are needed in order to take on more work, often with the same level of staffing. What steps have you taken to ensure a quality experience despite the added workloads for your team?

  • Establish procedures to be efficient, take notes, scheduling and setting right expectations
  • Use staff where they best fit and give them the necessary tools to succeed”

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