Carolina Exteriors Plus, LLC
GQ All-time Recommend Rate: 97%
GQ 2020 Recommend Rate: 97%
Number of Jobs in 2020: 127
Type of Firm: Home improvement/Replacement
CEO: Clifton Muckenfuss, Wesley Newton
1. Demand for services is stronger than ever. Supply delays are widespread. Building product prices are rising. Please name the concrete steps you take to keep customers satisfied as timelines and prices are fluctuating?
Communication – email / text / phone calls EVERY step of the way, from inbound lead to contract signing to project start.
Being transparent and up front about pricing helps.
2. A good remodeling or home improvement firm knows the limits of its capabilities to take on additional work. What do/would you communicate to clients when you cannot handle their job and must decline their inquiry?
We are upfront with EVERY prospective customer, if we are not a good fit, we will decline the opportunity and provide a referral where / if applicable.
3. During busy times like these, operational adjustments are needed in order to take on more work, often with the same level of staffing. What steps have you taken to ensure a quality experience despite the added workloads for your team?
We’ve not taken on more work with the same level of staffing. We raised prices and focus on our ideal customer, higher margins, completing more work with less staff.