Carp’s Exteriors Inc

by Emily Blackburn

LaVista NE
carpsomaha.com
GQ All-time Recommend Rate: 95%
GQ 2022 Recommend Rate:
100%
Number of Jobs in 2022:
52
Type of Firm: 
Design/Build, Full-service Remodeler, Home improvement/Replacement
CEO:
Chad Carpender, Kory Zuckweiler

QR: Your team was able to achieve high rates of customer satisfaction during the pandemic, a time of greater scrutiny because clients were at home more. There were also supply-chain delays. What measures did your firm take to maintain client satisfaction?

We implemented Acculynx project management software to communicate better with our clients.  We also implemented GoToMeeting to assist our affected clients and made pandemic measures more secure.

QR: Firms with happier employees have higher levels of customer satisfaction. What are the top ways you are able to keep your employees happy and satisfied?

Very Happy.  Team meeting every morning helps with keeping our team current and happy.

QR:Purpose driven” companies, those that exist to effect change or take action on something bigger than their products or services, attract a younger, higher skilled employees who tend to be more engaged workers. Some firms connect their “purpose” to a written mission statement. Do you operate a purpose-driven organization? And in what ways does your firm extend itself to outside causes.

Yes, we strive for perfection and exceptional communication which is challenging to do in the General Contracting business.

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