Castle Centurion Exteriors

by Emily Blackburn
John Quillen

Fort Wayne, Ind.
GQ All-time Recommend Rate: 97%
GQ 2021 Recommend Rate: 96%
Number of Jobs in 2021: 727
Type of Firm: Home improvement/Replacement
CEO: John Quillen

Business technology and business software are offering new ways for remodelers and home improvement professionals to improve client experience and customer satisfaction. In what ways are you using software or technology to improve client experience?:

We have not had to implement anything new to our software and technology in a few years.

Rising costs for labor and building materials along with higher inflation on everything else is forcing remodelers and home pros to raise prices dramatically. Tell us about the most effective ways you are passing along these rising prices to your clients?:

Most of the customers are well aware that the prices have gone up for everything. We simply use the example of fuel and food industries.

Supply shortages have required you to ask clients to go back and pick another finish or building material. What are your tips for handing these product trade-off conversations?:

Don’t offer what you can’t get. Go through all of your color samples and confirm with the manufacture on what is available and what may be hard to come by in the near future and just do not offer it as an option.

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