Centurion Exteriors DBA Castle Windows

by Emily Blackburn

CEO John Quillen

Co-Owner Jason Dohm

Fort Wayne, TX
GQ All-time Recommend Rate: 97.47
GQ 2019 Recommend Rate: 97.96
Number of Jobs in 2019: 624
Type of Firm: Home improvement/Replacement
CEO: John Quillen

The COVID-19 pandemic changed homeowner interactions. What measures do you use to signal an extra level of care when working in or around a client’s home?

We only allow one specified installer to do the work required inside the home.

Seamless communication technology is now both necessary and expected. How have you used new technology platforms to promote better customer communication and satisfaction?

We do offer Virtual consultations however must of our potential clients chose to still have us out to there home while keeping our distance, wearing mask and gloves (if requested ), and wiping down all of our samples that we use with sanitizing cleaner.

What was your message to clients with projects in progress in order to keep them happy and satisfied during the uncertainty of the stay-at-home period?

We offered them Virtual presentations, we have done the consultations outdoors when weather permits and we just let them know we are doing temperature checks of all employees and are following all the recommended guidelines from the CDC.

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