Chads Design Build

by Emily Blackburn

Chad Speight

Madison, WI
GQ All-time Recommend Rate: 90%
GQ 2020 Recommend Rate: 94%
Number of Jobs in 2020: 39
Type of Firm: Full-service Remodeler
CEO: Chad Speight

1. Demand for services is stronger than ever. Supply delays are widespread. Building product prices are rising. Please name the concrete steps you take to keep customers satisfied as timelines and prices are fluctuating?

Being honest and open about maintaining realistic expectations about price and timelines. Not overpromising, but always over-delivering. Assuring them we will do everything in our power to make sure the project goes as smoothly as possible.

2. A good remodeling or home improvement firm knows the limits of its capabilities to take on additional work. What do/would you communicate to clients when you cannot handle their job and must decline their inquiry?

We tell them honestly what are capacity is compared to their expectation. If they can wait for us to meet their timeline, and are willing and able to put forth the necessary resources for the project they would like to have done, then we can work with them.

3. During busy times like these, operational adjustments are needed in order to take on more work, often with the same level of staffing. What steps have you taken to ensure a quality experience despite the added workloads for your team?

We are keeping everyone accountable to the same standards as always. We are seeking to hire new employees that can meet the level of expertise that we expect from all of our staff.

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