Cipriani Remodeling Solutions

by Emily Blackburn

Mount Laurel, N.J.
GQ All-time Recommend Rate: 97%
GQ 2022 Recommend Rate:
Number of Jobs in 2022:
Type of Firm: 
Jay Cipriani

QR: Your team was able to achieve high rates of customer satisfaction during the pandemic, a time of greater scrutiny because clients were at home more. There were also supply-chain delays. What measures did your firm take to maintain client satisfaction?

Keeping our clients informed of potential project issues and keeping in regular contact with them through the remodeling process.

Going beyond the mandated COVID safety requirements.

QR: Firms with happier employees have higher levels of customer satisfaction. What are the top ways you are able to keep your employees happy and satisfied?

They are happy overall. We offer good pay, profit sharing, a 401k company-match program, sales incentives to hit their goals, and monthly employee appreciation gatherings.

QR:Purpose driven” companies, those that exist to effect change or take action on something bigger than their products or services, attract a younger, higher skilled employees who tend to be more engaged workers. Some firms connect their “purpose” to a written mission statement. Do you operate a purpose-driven organization? And in what ways does your firm extend itself to outside causes.

We are trying to instill our values through the organization. We periodically review what these are with our whole team. Our sales team also has to memorize what our seven promises are that we make to our clients.

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