Benicia, Calif.
cookskitchenandbath.com
GQ All-time Recommend Rate: 97%
GQ 2022 Recommend Rate: 100%
Number of Jobs in 2022: 2
Type of Firm: Design/Build
CEO: David Cook
QR: Your team was able to achieve high rates of customer satisfaction during the pandemic, a time of greater scrutiny because clients were at home more. There were also supply-chain delays. What measures did your firm take to maintain client satisfaction?
Through constant communication and monitoring of client and staff interactions, we were able to achieve a quick response to the changes in business requirements and restrictions. Although our number of remodels was low during the last few years, we were attentive to customer needs and filled any gaps in supplies as quickly as possible. In some cases the clients were willing to wait during delays.
QR: Firms with happier employees have higher levels of customer satisfaction. What are the top ways you are able to keep your employees happy and satisfied?
We have a family oriented business style. In our efforts to serve our clients, our employees have been given permission to problem solve as quickly as possible. Our management style also includes encouraging a high level of communication and teamwork on every job site.
QR: “Purpose driven” companies, those that exist to effect change or take action on something bigger than their products or services, attract a younger, higher skilled employees who tend to be more engaged workers. Some firms connect their “purpose” to a written mission statement. Do you operate a purpose-driven organization? And in what ways does your firm extend itself to outside causes.
We encourage our employees to seek training and learn skills outside of our company. We provide opportunity to attend conferences and training in business. Everyone in our company is encouraged to attend motivational seminars to become equipped for greater customer service.