by FDSadmin

Customer Satisfaction

  • Over the past decade of working with GuildQuality to produce this annual report, we’ve seen that seemingly small customer-facing improvements can boost a client’s perception of your company. The result is more referrals and more …

  • For entrepreneurs accustomed to operating on gut instinct, using data to make decisions can be an adjustment. The discipline of optimizing how best to create a stream of satisfied customers offers a good example. Many …

  • Customer Satisfaction: Lead Development

    by Kyle Clapham

    It is the eternal paradox: There are remodeling contractors who sometimes get more inquiries than they can deal with, then ignore the overflow and add to the negative images of the industry. There are large …

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