D.R. Domenichini Construction

David Domenichini

Morgan Hill, CA
www.drdcon.com
GQ All-time Recommend Rate: 100%
GQ 2020 Recommend Rate: 100%
Number of Jobs in 2020: 48
Type of Firm: Full-service Remodeler
CEO: David Domenichini

1. Demand for services is stronger than ever. Supply delays are widespread. Building product prices are rising. Please name the concrete steps you take to keep customers satisfied as timelines and prices are fluctuating?

– Being upfront and honest about timelines and price increases
– Effective communication
– Updating our clients with any changes

2. A good remodeling or home improvement firm knows the limits of its capabilities to take on additional work. What do/would you communicate to clients when you cannot handle their job and must decline their inquiry?

We inform them upfront that we don’t have the capacity and are booked to the extent that we can’t take on new work “until …..”

3. During busy times like these, operational adjustments are needed in order to take on more work, often with the same level of staffing. What steps have you taken to ensure a quality experience despite the added workloads for your team?

We’ve hired two additional project managers to spread the additional workload and help maintain the same level of customer service.

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