Daniels Design & Remodeling

by Emily Blackburn

Fairfax, Va.
GQ All-time Recommend Rate: 95%
GQ 2022 Recommend Rate:
Number of Jobs in 2022:
Type of Firm: 
Edward Daniels

QR: Your team was able to achieve high rates of customer satisfaction during the pandemic, a time of greater scrutiny because clients were at home more. There were also supply-chain delays. What measures did your firm take to maintain client satisfaction?

We took a proactive approach by hiring additional people to manage the product orders and we ordered all products upfront and therefore received all materials prior to starting construction.

QR: Firms with happier employees have higher levels of customer satisfaction. What are the top ways you are able to keep your employees happy and satisfied?

Yes, I would definitely say that they’re extremely happy and it’s due to a variety of reason
 keeping compensation high by offering project bonuses but it’s the social aspect that we’ve mastered.

QR:Purpose driven” companies, those that exist to effect change or take action on something bigger than their products or services, attract a younger, higher skilled employees who tend to be more engaged workers. Some firms connect their “purpose” to a written mission statement. Do you operate a purpose-driven organization? And in what ways does your firm extend itself to outside causes.

Yes, we do and we also have a written mission statement. Our purpose is to complete our homeowners’ projects on time, on budget and with happy clients. We track this process via GuildQuality surveys 🙂

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