GQ All-time Recommend Rate: 95%
GQ 2022 Recommend Rate: 95%
Number of Jobs in 2022: 11
Type of Firm: Design/Build
CEO: Edward Daniels
QR: Your team was able to achieve high rates of customer satisfaction during the pandemic, a time of greater scrutiny because clients were at home more. There were also supply-chain delays. What measures did your firm take to maintain client satisfaction?
We took a proactive approach by hiring additional people to manage the product orders and we ordered all products upfront and therefore received all materials prior to starting construction.
QR: Firms with happier employees have higher levels of customer satisfaction. What are the top ways you are able to keep your employees happy and satisfied?
Yes, I would definitely say that they’re extremely happy and it’s due to a variety of reason
keeping compensation high by offering project bonuses but it’s the social aspect that we’ve mastered.
QR: “Purpose driven” companies, those that exist to effect change or take action on something bigger than their products or services, attract a younger, higher skilled employees who tend to be more engaged workers. Some firms connect their “purpose” to a written mission statement. Do you operate a purpose-driven organization? And in what ways does your firm extend itself to outside causes.
Yes, we do and we also have a written mission statement. Our purpose is to complete our homeowners’ projects on time, on budget and with happy clients. We track this process via GuildQuality surveys 🙂