Davis Window and Door

by Emily Blackburn

CEO Mauricio Jaimes

Norcross, GA
GQ All-time Recommend Rate: 99.54
GQ 2019 Recommend Rate: 100
Number of Jobs in 2019: 411
Type of Firm: Home improvement/Replacement
CEO: Mauricio Jaimes

The COVID-19 pandemic changed homeowner interactions. What measures do you use to signal an extra level of care when working in or around a client’s home?

We are offering virtual consultations. Also, we have some mechanisms in place to take measurements from the distance (3D Lidar Scanner and a Photogrametic Camera).

Seamless communication technology is now both necessary and expected. How have you used new technology platforms to promote better customer communication and satisfaction?

We use our CRM tools to set virtual appointments with our customers. We also use our advance measurement tools to protect our employees and our customers.

What was your message to clients with projects in progress in order to keep them happy and satisfied during the uncertainty of the stay-at-home period?

We gave them the option to decide when they wanted to complete the project. Some were OK with the measures we had in place and some others decided to post-pone the projects. Many of those are still in our warehouse at a great cost.

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