Degnan Design-Build-Remodel

by Emily Blackburn

DeForest, Wis.
DegnanDesignBuildRemodel.com
GQ All-time Recommend Rate: 95%
GQ 2022 Recommend Rate:
95%
Number of Jobs in 2022:
27
Type of Firm: 
Design/Build
CEO:
Abe Degnan

QR: Your team was able to achieve high rates of customer satisfaction during the pandemic, a time of greater scrutiny because clients were at home more. There were also supply-chain delays. What measures did your firm take to maintain client satisfaction?

Communication is always a key part. Repeating some things over and over – like the uncertainty, and the status. While waiting, our goal is to reach out with an update to clients before our clients reach out to us with questions.

QR: Firms with happier employees have higher levels of customer satisfaction. What are the top ways you are able to keep your employees happy and satisfied?

Company culture is very important to having happy employees. We have a company culture that is written down and discussed. It’s real, and occasionally it’s also a little aspirational – we know where we’re going even if we’re not perfectly “there” yet. Tactically, we also allow for flexible work schedule. Office employees have hybrid work from home. Field crew have flexible hours to attend to family matters and family fun. It’s not the same, but we do what we can to accommodate everyone in the way that works. Industry leading compensation and profit sharing also helps!

QR:Purpose driven” companies, those that exist to effect change or take action on something bigger than their products or services, attract a younger, higher skilled employees who tend to be more engaged workers. Some firms connect their “purpose” to a written mission statement. Do you operate a purpose-driven organization? And in what ways does your firm extend itself to outside causes.

Our company has written, published, public, usable, and discussed statements. These include our Core Values, Fundamentals of Success, Philosophy, Mission, and Vision. All of those can be seen publicly on our website. We also have an internal statement, something called Our Purpose and Passion, intended to be motivational and slightly braggadocios. This one reads: “Degnan Design-Build-Remodel creates personal and unique solutions where others are blind to the possibilities. We communicate: setting expectations during design and keeping promises throughout construction. Our Design ~ For Your Life process exemplifies our expertise, building confidence for our clients.”

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