Dimon Construction Co Inc.
GQ All-time Recommend Rate: 99%
GQ 2020 Recommend Rate: 100%
Number of Jobs in 2020: 80
Type of Firm: Design/Build, Full-service Remodeler, Home improvement/Replacement
CEO: Ronald Dimon, Peter Dimon
1. Demand for services is stronger than ever. Supply delays are widespread. Building product prices are rising. Please name the concrete steps you take to keep customers satisfied as timelines and prices are fluctuating?
We cannot stress this enough: communication, communication, communication. Communication builds trust!
2. A good remodeling or home improvement firm knows the limits of its capabilities to take on additional work. What do/would you communicate to clients when you cannot handle their job and must decline their inquiry?
Honesty is very important when it comes to declining work. We never want to lead a client on, or commit to a project that is outside our expertise with the potential to produce a result that is lower than the highest standard we strive to achieve on every project.
3. During busy times like these, operational adjustments are needed in order to take on more work, often with the same level of staffing. What steps have you taken to ensure a quality experience despite the added workloads for your team?
Organization is key during busy times. Proper organization leads to higher efficiency, when the same thing doesn’t need to be repeated over and over across a number of people. If everyone does their part, the parts will equal the whole in the end.