DreamMaker Bath & Kitchen Corporate

by Emily Blackburn
Doug Dwyer

Waco, Texas
dreammaker-remodel.com
GQ All-time Recommend Rate: 97%
GQ 2021 Recommend Rate: 98%
Number of Jobs in 2021: 184
Type of Firm: Design/Build, Full-service Remodeler
CEO: Doug Dwyer

Business technology and business software are offering new ways for remodelers and home improvement professionals to improve client experience and customer satisfaction. In what ways are you using software or technology to improve client experience?:

We leverage a technology platform that provides clear visibility of the sales process, financial tools, effective communications, and efficient project management. This allows us to move at a fast and flexible pace with clients.

Rising costs for labor and building materials along with higher inflation on everything else is forcing remodelers and home pros to raise prices dramatically. Tell us about the most effective ways you are passing along these rising prices to your clients?:

We are simply being honest and transparent with clients about our rising costs. For the most part, they are understanding and appreciate the transparency.

Supply shortages have required you to ask clients to go back and pick another finish or building material. What are your tips for handing these product trade-off conversations?:

We always keep the client’s best interests in mind and in doing so, work to earn the trust of our clients. Once that trust is established, having conversations about alternative materials we would recommend is much easier.

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