Pittsburgh, Penn.
getitdun-rite.com
GQ All-time Recommend Rate: 99%
GQ 2022 Recommend Rate: 98%
Number of Jobs in 2022: 225
Type of Firm: Home improvement/Replacement
CEO: Dino Trasatti
QR: Your team was able to achieve high rates of customer satisfaction during the pandemic, a time of greater scrutiny because clients were at home more. There were also supply-chain delays. What measures did your firm take to maintain client satisfaction?
We made sure that we communicated with clients honestly about lead times. We let them know what to expect and when to expect it. Most people understood and appreciated the honesty.
QR: Firms with happier employees have higher levels of customer satisfaction. What are the top ways you are able to keep your employees happy and satisfied?
All of my employees have been with me for over 15 years. They see me doing everything I ask of them. I tell them all the time that I wouldn’t ask them to do something that I wouldn’t. They are also awesome workers and I pay them above average wages because they deserve it.
QR: “Purpose driven” companies, those that exist to effect change or take action on something bigger than their products or services, attract a younger, higher skilled employees who tend to be more engaged workers. Some firms connect their “purpose” to a written mission statement. Do you operate a purpose-driven organization? And in what ways does your firm extend itself to outside causes.
I’m not exactly sure what you mean by “purpose drive” but I can say that it is very difficult to get younger driven employees. Not sure why that is or what can be done differently, but younger people do not seem eager to work anymore, they would rather sit and look at their phones. It is going to become a bigger problem in the future if something doesn’t change.