Supplier Update: Duradek Continues Supply and Services

by Emily Blackburn

Qualified Remodeler is posting messages from suppliers to their remodeling and home improvement customers. This is a service during a time when business communication can be critically important. If you have a message for your customers, send them to for possible inclusion.

During this challenging and unprecedented time, all of us at Duradek understand the concerns you have about keeping your businesses operational and keeping your families safe. As a family owned and operated business, Duradek is taking great measures to ensure both areas are protected with the highest regard for personal safety at home, safety at work, and the sustainability of all businesses that our product supports.

While all of us must be prepared to adapt to daily changes as the COVID-19 outbreak continues around the world, as of now we are operating as an “Essential Business” for our supply of waterproofing membranes and aluminum railings. Our supply chain is healthy and able to continue manufacture as an essential product. Most of our contractors can continue with installations (to at least some degree) in most states and provinces. We want to assure you that supply is available and that we are operational and open for business to all our customers with safety measures in place. We will continue to monitor the situation closely and adapt our operations as needed.

Duradek has an internal task force in place and is continually monitoring the situation. Every measure is being taken to ensure the safety of our staff, our customers and delivery drivers.

Customer Service and Technical Support

Our team is at your service and can be contacted via email or phone. In the US, call 1-800-338-5568 or email and in Canada call 1-866-591-5594 or email

As we have since 1974, Duradek keeps our focus on the safety, health and well-being of our employees, our customers, and the building owners whose properties we protect during these unprecedented times.

We thank you for your continued support.

John Ogilvie, President and Jennifer Ogilvie Brackett, General Manager

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