Eberle Remodeling

by Emily Blackburn

Fair Oaks, Calif.
GQ All-time Recommend Rate: 100%
GQ 2022 Recommend Rate:
Number of Jobs in 2022:
Type of Firm: 
Kent Eberle

QR: Your team was able to achieve high rates of customer satisfaction during the pandemic, a time of greater scrutiny because clients were at home more. There were also supply-chain delays. What measures did your firm take to maintain client satisfaction?

We’ve always worked in and around our clients while we’ve remodeled their homes, so the pandemic did not require much in the way of any changes other than taking pandemic-related precautions with masks, cleaning, etc. Throughout our Design/Build process, we have always gone to great lengths to communicate the many nuances and variables that are inherent to the remodeling process. During the pandemic, the potential for schedule delays and product delays, as well as the possibilities of material cost increases and shipping cost increases, added another level to the need for even greater communication. The variability of the process has always been a component of the remodel process, but it was certainly ramped up during the pandemic.

QR: Firms with happier employees have higher levels of customer satisfaction. What are the top ways you are able to keep your employees happy and satisfied?

Without a doubt, the pandemic was rough on everyone.  It changed the way we conduct our business.  With an increase in business volume and shortage of quality trades people, it became important to increase wages and offer other benefits to our long-term team members.

QR:Purpose driven” companies, those that exist to effect change or take action on something bigger than their products or services, attract a younger, higher skilled employees who tend to be more engaged workers. Some firms connect their “purpose” to a written mission statement. Do you operate a purpose-driven organization? And in what ways does your firm extend itself to outside causes.

We’ve been fortunate that our core group of employees have been here for 20 to 30 years, so our need to attract a younger, higher skilled base of employees has not been much of an issue to this point.  Many years ago, we developed a purpose statement with detailed company values.  This has served us well and the company vision has not changed since then.

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