Exterior Source

by Emily Blackburn

CEO Rob Renfrew

Richmond, VA, &Chesapeake, VA
GQ All-time Recommend Rate: 97.67
GQ 2019 Recommend Rate: 99.24
Number of Jobs in 2019: 1872
Type of Firm: Home improvement/Replacement
CEO: Rod Renfrow

The COVID-19 pandemic changed homeowner interactions. What measures do you use to signal an extra level of care when working in or around a client’s home?

Face masks, hand sanitizer, virtual appointments when requested, plus each sales representative brought a table so that we could do presentations outside across a table and maintain proper distancing.

Seamless communication technology is now both necessary and expected. How have you used new technology platforms to promote better customer communication and satisfaction?

Virtual meetings upon request

What was your message to clients with projects in progress in order to keep them happy and satisfied during the uncertainty of the stay-at-home period?

That we were practicing all necessary precautions. Most customers were fine with everything, as we do exterior work only

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