Feinmann Inc

by Emily Blackburn
Peter Feinmann

Lexington, Mass.
GQ All-time Recommend Rate: 96%
GQ 2021 Recommend Rate: 100%
Number of Jobs in 2021: 21
Type of Firm: Design/Build
CEO: Peter Feinmann

Business technology and business software are offering new ways for remodelers and home improvement professionals to improve client experience and customer satisfaction. In what ways are you using software or technology to improve client experience?:

We are pleased with our use of Smartsheets for Project Management as well as Chief Architect for client presentatios.

Rising costs for labor and building materials along with higher inflation on everything else is forcing remodelers and home pros to raise prices dramatically. Tell us about the most effective ways you are passing along these rising prices to your clients?:

We continue to hire lower experience employees to team up with our higher paid and more skilled field staff.

Supply shortages have required you to ask clients to go back and pick another finish or building material. What are your tips for handing these product trade-off conversations?:

Just make a plan, order early and keep communicating with the client.

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