GQ All-time Recommend Rate: 99%
GQ 2021 Recommend Rate: 100%
Number of Jobs in 2021: 20
Type of Firm: Design/Build
CEO: David Foster
Business technology and business software are offering new ways for remodelers and home improvement professionals to improve client experience and customer satisfaction. In what ways are you using software or technology to improve client experience?:
Our focus on process has been a big part of our client satisfaction success. If we plan the project well, the execution will go well, providing an outstanding client experience. Our use of 3D CAD software for design and our custom project management software helps bring our client’s project to life before the construction begins.
Rising costs for labor and building materials along with higher inflation on everything else is forcing remodelers and home pros to raise prices dramatically. Tell us about the most effective ways you are passing along these rising prices to your clients?:
Once a client signs a construction contract, we order most non-commodity materials, tag, palletize, and warehouse the products until the start of the project. This allows us to purchase the products at the price we bid them. Most clients are aware of the dramatic price escalation, so having an honest, open conversation early in the process about this is critical. We do have an escalation clause in our contract should that be needed.
Supply shortages have required you to ask clients to go back and pick another finish or building material. What are your tips for handing these product trade-off conversations?:
We order most non-commodity materials, tag, palletize and warehouse the products until the start of the project. This process eliminates most of the need for the reselecting product. Should it become unavailable at the beginning of the project? Most clients are aware of the dramatic supply chain issues, so having an honest, open conversation early in the process about the potential need for a re-selection is critical.