David Foster
Lorton, VA
www.FosterRemodeling.com
GQ All-time Recommend Rate: 99%
GQ 2020 Recommend Rate: 96%
Number of Jobs in 2020: 45
Type of Firm: Design/Build
CEO: David Foster
1. Demand for services is stronger than ever. Supply delays are widespread. Building product prices are rising. Please name the concrete steps you take to keep customers satisfied as timelines and prices are fluctuating?
We communicate with our clients that in these unprecedented times, we are unable to guarantee that our timelines can be met. Before we sign a contract, we let our customers know that because of circumstances beyond our control, prices may need to go up. Our contract states that we have the right to adjust prices as needed. We don’t make any promises we can’t keep.
2. A good remodeling or home improvement firm knows the limits of its capabilities to take on additional work. What do/would you communicate to clients when you cannot handle their job and must decline their inquiry?
We let them know out lead times/backlog upfront. We give them an expectation of when their job can be started based on our current workload. We give them the option to decide if they want to work with us based on our projected timeline.
3. During busy times like these, operational adjustments are needed in order to take on more work, often with the same level of staffing. What steps have you taken to ensure a quality experience despite the added workloads for your team?
We are working on hiring more people. We won’t/can’t take on more work until we have sufficient staff to do the job.