Nashua, N.H.
gmroth.com
GQ All-time Recommend Rate: 91%
GQ 2022 Recommend Rate: 95%
Number of Jobs in 2022: 72
Type of Firm: Design/Build, Full-service Remodeler, Home improvement/Replacement
CEO: Gerry Roth
QR: Your team was able to achieve high rates of customer satisfaction during the pandemic, a time of greater scrutiny because clients were at home more. There were also supply-chain delays. What measures did your firm take to maintain client satisfaction?
We increased our levels of communication with our clients to keep them constantly updated on the progress of their project. We accomplished this by utilizing CRM technology and implementing a client contact schedule with our office and field staff.
QR: Firms with happier employees have higher levels of customer satisfaction. What are the top ways you are able to keep your employees happy and satisfied?
I would say that our employees are happy to work together. We have focused on training and development along with incentivizing them for their successes, which has strengthened morale in all departments.
QR: “Purpose driven” companies, those that exist to effect change or take action on something bigger than their products or services, attract a younger, higher skilled employees who tend to be more engaged workers. Some firms connect their “purpose” to a written mission statement. Do you operate a purpose-driven organization? And in what ways does your firm extend itself to outside causes.
Yes. Our “Why” is: To enrich our client’s quality of life. This works along side our Mission Statement, which is, “To improve the lives of our clients by designing and delivering premium remodeling projects that transform their house into their dream home.”