Gettum Associates, Inc.

by Emily Blackburn

Jason Gettum

Philip Gettum

 

 

 

 

 

Greenwood, IN
www.Gettum.com
GQ All-time Recommend Rate: 98%
GQ 2020 Recommend Rate: 95%
Number of Jobs in 2020: 57
Type of Firm: Design/Build, Full-service Remodeler
CEO: Phillip Gettum, Jason Gettum

1. Demand for services is stronger than ever. Supply delays are widespread. Building product prices are rising. Please name the concrete steps you take to keep customers satisfied as timelines and prices are fluctuating?

It can be incredibly difficult to properly plan and execute projects. However, we have found that clients like to be informed even if the news we have to share is not so pleasant. We have done our best to keep everyone informed of schedules and most importantly, pricing. We have a materials escalation clause in our contract and explain how it works and when it can be executed.

2. A good remodeling or home improvement firm knows the limits of its capabilities to take on additional work. What do/would you communicate to clients when you cannot handle their job and must decline their inquiry?

We always try to provide good information. In the case of being booked out for a while we try and offer a referral if there is one available that we feel comfortable with.

3. During busy times like these, operational adjustments are needed in order to take on more work, often with the same level of staffing. What steps have you taken to ensure a quality experience despite the added workloads for your team?

In some cases, we can look for opportunities on the project schedules to be more efficient. In other cases, we can leverage past relationships with subcontractors that can help. In any case, setting the proper expectation up front is the key. We have found that most people are understanding of the labor shortages.

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