Hey Mr Fix It

by Emily Blackburn

Rome, GA
Www.heymrfixit.com
GQ All-time Recommend Rate: 99%
GQ 2020 Recommend Rate: 100%
Number of Jobs in 2020: 120
Type of Firm: Full-service Remodeler, Home improvement/Replacement, Other: Handy Man Services
CEO: Jay Stephenson

1. Demand for services is stronger than ever. Supply delays are widespread. Building product prices are rising. Please name the concrete steps you take to keep customers satisfied as timelines and prices are fluctuating?

We communicate well through out online app that allows us to notify customers of delays and projected finish dates.

2. A good remodeling or home improvement firm knows the limits of its capabilities to take on additional work. What do/would you communicate to clients when you cannot handle their job and must decline their inquiry?

We have a list of partnering contractors in the areas that we refer.

3. During busy times like these, operational adjustments are needed in order to take on more work, often with the same level of staffing. What steps have you taken to ensure a quality experience despite the added workloads for your team?

More online monitoring of jobs including pictures, work completed timelines, and real time updates for the customers.

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