Geneva, Ill.
hogandesignandconstruction.com
GQ All-time Recommend Rate: 98%
GQ 2022 Recommend Rate: 98%
Number of Jobs in 2022: 33
Type of Firm: Design/Build, Full-service Remodeler
CEO: Brian Hogan
QR: Your team was able to achieve high rates of customer satisfaction during the pandemic, a time of greater scrutiny because clients were at home more. There were also supply-chain delays. What measures did your firm take to maintain client satisfaction?
Our main focus was managing people’s expectations and keeping them informed about what we were dealing with and how it would impact them and their project.
QR: Firms with happier employees have higher levels of customer satisfaction. What are the top ways you are able to keep your employees happy and satisfied?
We let them know how much we appreciate them and listen to their needs.
QR: “Purpose driven” companies, those that exist to effect change or take action on something bigger than their products or services, attract a younger, higher skilled employees who tend to be more engaged workers. Some firms connect their “purpose” to a written mission statement. Do you operate a purpose-driven organization? And in what ways does your firm extend itself to outside causes.
I would say our purpose is to make our customers lives better and improve our community