Home Exterior Systems, LLC
GQ All-time Recommend Rate: 96%
GQ 2020 Recommend Rate: 100%
Number of Jobs in 2020: 200
Type of Firm: Full-service Remodeler
CEO: Patrick McCollim
1. Demand for services is stronger than ever. Supply delays are widespread. Building product prices are rising. Please name the concrete steps you take to keep customers satisfied as timelines and prices are fluctuating?
Always improving our daily communication with our customers so they always know their place in line.
2. A good remodeling or home improvement firm knows the limits of its capabilities to take on additional work. What do/would you communicate to clients when you cannot handle their job and must decline their inquiry?
A sincere apology with any helpful suggestions regarding their project and encouraging them to postpoone if possible.
3. During busy times like these, operational adjustments are needed in order to take on more work, often with the same level of staffing. What steps have you taken to ensure a quality experience despite the added workloads for your team?
Cross training of our team members so load level when possible