GQ All-time Recommend Rate: 95.76
GQ 2019 Recommend Rate: 96.15
Number of Jobs in 2019: 250
Type of Firm: Home improvement/Replacement
CEO: Patrick McCollim
The COVID-19 pandemic changed homeowner interactions. What measures do you use to signal an extra level of care when working in or around a client’s home?
First, our entire HES team wishes nothing but good health and safety for you, our neighbors, and friends during this unprecedented pandemic. If there is ANYTHING we can do for you, please call us and ask.
Second, like most small businesses, we are not immune to the impact of events unfolding during this great challenge. Like you, we have been adjusting how we do just about everything to keep our families, our customers, and our team safe and productive.
As authorities have classified our business as an “essential service,” we want to let you know that we remain operating and functional, albeit with many adjustments. Our team and crews have adjusted their processes and habits to practice CDC and WHO guidelines wherever possible as they perform their work. Nearly all of our material suppliers remain open but have made significant safety adjustments to conduct their business too. We are staying apart to come together! We are adapting.
If there is one thing that we are dead sure about, it’s that we all will get through this crisis. We’ll slay it together. Our country, our community, and our company will emerge better and more durable than ever before. So, if you’ve been considering having work done to your home’s exterior, please don’t wait to call us about it. There’s never been a better time to let us help you. We have many ways in place to safely and remotely work with you to line up your project.
Seamless communication technology is now both necessary and expected. How have you used new technology platforms to promote better customer communication and satisfaction?
We are always working to make the customer experience as convenient as possible, since we have been using Builder Trend for a number of years, we were in an excellent position to continue our customer support of superior communication and expert technology to make the home improvement project a great experience for our customers.
What was your message to clients with projects in progress in order to keep them happy and satisfied during the uncertainty of the stay-at-home period?
We reached out to a number of our clients to let them know we are here for you. We introduced a new website and newsletter to stay connected.