Home Solutions of Iowa

Joseph Smith

Waukee, IA
www.homesolutionsiowa.com
GQ All-time Recommend Rate: 97%
GQ 2020 Recommend Rate: 94%
Number of Jobs in 2020: 1,803
Type of Firm: Full-service Remodeler
CEO: Joseph Smith

1. Demand for services is stronger than ever. Supply delays are widespread. Building product prices are rising. Please name the concrete steps you take to keep customers satisfied as timelines and prices are fluctuating?

We utilize our CRM to keep our clients in the loop. Any job has more than 8 business days of zero customer interaction, we call them and check-in. I simple “we are excited to work on your project” call, really goes a long way.

2. A good remodeling or home improvement firm knows the limits of its capabilities to take on additional work. What do/would you communicate to clients when you cannot handle their job and must decline their inquiry?

Repair work has been an issue with our schedule. Most homeowners understand and appreciate our honesty upfront.

3. During busy times like these, operational adjustments are needed in order to take on more work, often with the same level of staffing. What steps have you taken to ensure a quality experience despite the added workloads for your team?

Recruiting skilled labor is a constant need. Our marketing department has stepped up our social engagement with “work culture” posts and promoting a skilled trades career with our company.

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